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FAQs

Frequently Asked Questions

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About Carat Shoppe

Carat Shoppe is your trusted online destination for exquisite precious and semi-precious gemstones. Based in the heart of India's gemstone hubs, Jaipur and Ahmedabad, we offer a vast selection of loose gemstones and custom-crafted jewelry, serving both individual buyers and businesses worldwide.

We have been proudly serving the gemstone industry since 1995, bringing over two decades of expertise, trust, and quality to our customers.

Our primary operations are based in Jaipur and Ahmedabad, India – renowned global centers for gemstone sourcing and manufacturing.

Yes, we are committed to ethical sourcing practices. We work with trusted suppliers who adhere to responsible mining and labor standards, ensuring our gemstones are acquired with integrity.

Gemstone Selection & Quality

We offer a wide range of both precious gemstones (like Rubies, Emeralds, Sapphires) and semi-precious gemstones (such as Amethyst, Peridot, Topaz, Garnet, Tourmaline, etc.). Our inventory is constantly updated with new and rare finds.

Yes, all our gemstones are natural. We provide clear disclosure on any treatments a gemstone may have undergone, as is common practice in the industry to enhance color or clarity.

Yes, for most of our valuable gemstones, we provide certificates from reputable and independent gemological laboratories. These certificates detail the gemstone's characteristics (e.g., 4 Cs, origin, treatments) for your assurance.

If you're seeking a gemstone for astrological benefits, we highly recommend consulting a qualified astrologer before purchase. They can advise you on the most suitable gemstone, its weight, and setting based on your horoscope. We ensure to provide natural, untreated gemstones where astrological efficacy is paramount.

When buying for beauty, focus on the color, cut, and overall brilliance that appeals most to you. Our high-resolution images and detailed descriptions will help you visualize the gem's true beauty.

Ordering & Customization

We offer both! You can purchase loose gemstones if you wish to create your own custom piece with a local jeweler, or choose from our stunning collection of finished jewelry like rings, pendants, chains, and lockets.

Absolutely! This is one of our flagship services. You can choose any of our loose gemstones, and our skilled artisans will craft it into a bespoke piece of jewelry – be it a ring, pendant, or any other design you envision. We work closely with you through the design process.

Yes, we specialize in creating unique, customized engagement rings using our exquisite precious and semi-precious gemstones. You choose the stone, the setting, the metal, and any personal engravings to craft a truly one-of-a-kind symbol of your love.

Once you select your gemstone, you share your design ideas or inspiration. Our designers will then work with you, providing sketches or 3D renderings for your approval. Upon finalization, our craftsmen will meticulously create your piece.

Pricing & Payment

Being based in India's major gemstone hubs, we have direct access to a vast network of miners and cutters. This allows us to source high-quality gemstones directly, eliminating middlemen and passing the cost savings directly to you.

We accept a variety of secure payment methods, including major credit/debit cards, net banking, and other popular online payment gateways. We will soon offer crypto payments.

Shipping & Delivery

Yes, we offer worldwide shipping for our gemstones and jewelry.

We pride ourselves on quick delivery. Shipping times vary based on your location and whether your order is for a loose gemstone or a custom-made piece. You will receive an estimated delivery timeframe during checkout.

Yes, all orders come with tracking options. You will receive a tracking number once your order is dispatched, allowing you to monitor its journey to your doorstep.

Returns & Customer Service

We want you to be completely satisfied with your purchase. Please refer to our dedicated "Return Policy" page for detailed information on eligibility, timeframe, and process for returns and exchanges.

You can reach our friendly customer service team via email at caratshoppe1@gmail.com, by phone or whatsapp on +91 6359 678 000, or through the contact form on our website. We are here to assist you with any queries or concerns.

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